Complaints

We want to give you the best possible service.

However, if at any point you become unhappy or concerned about the service we have provided to you, then you should inform us immediately so that we can do our best to resolve the problem.  

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to deal with these. If you would like to make a formal complaint, then you can read our full complaints procedure which is available on request. Making a complaint will not affect how we then handle your case.

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If we are unable to resolve your complaint ourselves, the Legal Ombudsman may be able to help you. They will look at your complaint independently and this will not affect how we handle your case.

Before a complaint is accepted for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. You must take your complaint to the Legal Ombudsman:

  • Within 6 months of receiving a final response to your complaint
    and
  • No more than 6 years from the date of act/omission;
    or
  • No more than 3 years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Website: www.legalombudsman.org.uk
Tel: 0300 555 0333 (9.00 am to 5.00 pm)
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman P O Box 6806, Wolverhampton, WV1 9WJ

If you are concerned about our behaviour, which could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic, the Solicitors Regulation Authority can help. Their website is at www.sra.org.uk/consumers/problems/report-solicitor.

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What our customers say about us

“Thank you for dealing with the conveyancing of my flat. You were very professional and re-assuring.”

Mrs C.

“Just like to say a big thank you for everything you have done, we are over the moon with the result today. Thanks once again.”

Ms CS.

“Thank you for your time and your skills to get the outcome I wanted. If anyone I know needs you services I will recommend them to you.”

Mr B.

“Can I take this opportunity to thank you and your team for the excellent service. Throughout the last few months I can honestly say that your company has been extremely professional and I look forward to using your services again in the future.”

Mr Stephen Bayley

“Thank you for your great service and for achieving a wonderful result for me. I would highly recommend Bromfield Legal to anyone.”

Sue J

“Thank you so much for all you have done for me during my divorce and settlement, and for your help and determination in getting me to the position I am today. I will always be extremely grateful.”

Mrs J B

“Thank you so much for your advice and support. Your staff have been tremendously efficient, helpful and friendly. Excellent service - I would definitely recommend this firm of Solicitors to my friends and family.”

Mr JF

To discuss your transfer of equity, call us today on 024 7638 2343 or send us a message online

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Nuneaton
Warwick